VocalCom

AUGUST 7, 2017

In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Here are five ways big data can be used to improve the customer experience. Improve communications.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

NobelBiz

MAY 27, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. The post What is IVR? appeared first on NobelBiz®.

Interactive Voice Response 40

Interactive Voice Response Big data Contact Center Call Center 40

VocalCom

MAY 21, 2018

Here are five ways to reduce customer effort through the efficient use of contact center technologies. Many brands use IVR menus to serve their mobile customers, believing that the technology saves time. Menu options should include all the possible reasons a customer might make contact.

Customer effort 48

Customer effort Technology Interactive Voice Response Big data 48

VocalCom

NOVEMBER 26, 2018

Big data is another important resource for designing proactive customer experiences. Answering common questions on your website can prevent the need to contact your company in the first place. IVR menus should be designed to reflect current company issues and events and always route customers to the most appropriate agents.

Customer effort 48

Customer effort Average Handle Time Contact center software Interactive Voice Response 48

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. Using CCaaS, contact center agents can easily access their company’s contact center software from their mobile device or any web browser, from anywhere and at any time. billion by 2023.

APIs 52

APIs Interactive Voice Response Contact Center voip 52