Best practices Multichannel Quality management Self service 
Expivia
JULY 21, 2021
A lot of call centers already use multichannel ways to communicate with customers. What’s the difference between multichannel and omnichannel support in a contact center? Multichannel support means that you’re connecting with customers through phone calls, emails, text messages, or online chat. Self-Service Technologies.
Playvox
MAY 4, 2023
Multichannel contact centers offer service in many digital channels, but those channels are siloed. When you’re integrating several digital channels, you need a good workforce management solution to lower handle times and provide more accurate forecasting data and capabilities across all channels.
NICE inContact
JANUARY 30, 2018
Voice and digital, inbound and outbound, agent assisted and self-service. Make sure your solution not only provides integrated voice recording, but consider things like Screen Recording and Quality Management for other channels as well. Integrated Workforce Optimization.
Expert insights. Personalized for you.
52 
Let's personalize your content