Interactions

SEPTEMBER 30, 2021

Patients today are involved in their healthcare journeys more than ever before. Healthcare organizations that have digitally transformed are reaping the benefits. Another healthcare organization saw a 20% increase in appointment attendance by sending out text reminders and obtaining confirmations.

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SmartAction

APRIL 15, 2019

This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handled by live agents. This is the first of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Automate More with Virtual Agents.

Self service 57

Self service Virtual Agent Interactive Voice Response Best practices 57

SmartAction

MAY 6, 2019

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handed by live agents. Read Part 1 and Part 2 first!

Self service 44

Self service Virtual Agent Best practices Contact Center 44

SmartAction

MAY 6, 2019

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handed by live agents. Read Part 1 and Part 2 first!

Self service 40

Self service Virtual Agent Best practices Contact Center 40

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Interactions

MAY 14, 2020

We surveyed more than 1,000 people about their comfort levels towards automation in customer service, grocery stores, healthcare, privacy, and self-driving cars in comparison with before the novel coronavirus crisis. This month, we investigated just how much consumer behavior has changed since the pandemic. Don’t cross the line.

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Virtual Agent Self service Contact Center Healthcare 71

DMG Consulting

JANUARY 17, 2019

IVAs are catching on in a range of verticals, where they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial decisions, or determine how to efficiently manage utility expenses. IVA Best Practices . Email Address *.

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Self service Best practices Contact Center Healthcare 66