OctopusTech

SEPTEMBER 9, 2023

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. Impeccable customer support Infrastructure in the telecommunication sector can often become outdated and unreliable and maintaining or replacing it can be costlier for some companies out there.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

CX Accelerator

AUGUST 19, 2019

Just as not every touchpoint is equal on a customer journey map (some touchpoints - “Moments of Truth” - have a higher impact on customer perception than others), some metrics will measure things that have a higher impact on customer satisfaction than others.

Journey mapping 182

Journey mapping Metrics Telecommunications Sales 182

CX Accelerator

AUGUST 19, 2019

Just as not every touchpoint is equal on a customer journey map (some touchpoints - “Moments of Truth” - have a higher impact on customer perception than others), some metrics will measure things that have a higher impact on customer satisfaction than others.

Journey mapping 182

Journey mapping Metrics Telecommunications Sales 182

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Our favorite content from Ian : Customer Journey Mapping – are ‘static’ maps a waste of time and money?

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98