Playvox

FEBRUARY 2, 2022

Best-in-class contact centers are able to engage employees and create a supportive, motivating culture. It starts with a foundation made up of the right technologies and best practices. You do this by implementing a full quality management program that ties together QA, coaching, and motivation. Getting Started.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

NICE inContact

JANUARY 30, 2018

Consolidated, best of breed interfaces. Make sure that everyone—Agents, Supervisors, Managers and Administrators—all have user-friendly, consolidated tools and interfaces that enable them to deal with the added complexity. With more channels comes more complexity – for everyone. Integrated Workforce Optimization.

Contact Center 74

Contact Center contact center solutions Multichannel Self service 74

Playvox

JUNE 22, 2023

Organizations conduct surveys or interviews based on an agreed-upon scoring system and classify responses such as: Very satisfied Satisfied Not satisfied Very unsatisfied Customer Effort Score (CES) A business metric that measures how easy or difficult it was for the customer to get their issues resolved in your contact center.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

NICE inContact

JANUARY 8, 2019

Call Center Customer Satisfaction (CSAT) is, together with other customer related measurements like Net Promoter Score (NPS) and Customer Effort Score (CES), among the most widely recognized and frequently used KPIs in the call center. Let’s investigate. . Let’s leave that for another post….

Call Center 48

Call Center Average Handle Time Self service Interactive Voice Response 48