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The Top Contact Center Trends to Watch in 2019 [White Paper]

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As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Going forward, what will these trends be? Investing in Agents.

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7 Things Great Call Center Managers do Every Day

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If you want your call center or department to be successful, it’s just not enough to ensure it’s working well or adhereing to some abstract call center management best practices. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center.