Best practices, CCNG, Examples and White Paper

The Best CX is Created by the Best EX

CCNG

JANUARY 17, 2024

Jake’s experience is just one real-life example of what recent market studies by Gallup and others have clearly proven in their statistics: A great employee experience (EX) is THE fundamental foundation to creating a great customer experience (CX). He said, “So I don’t even try much anymore.

CCNG

CCNG Calibration Employee engagement Call Center

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

JANUARY 4, 2023

Simply scanning paper-based manuals into electronic formats, or using legacy knowledge management software does not provide the high-impact, just-in-time information that today’s customers want. In this white paper we focus on the information made available to contact center agents.

Customer Experience

Customer Experience Contact Center CCNG Self service

Customer Contact Central

The Best CX is Created by the Best EX

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

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