Best practices Caller satisfaction Education Technology 
Vonage
MAY 8, 2017
From the technology you use, the people you employ and the business processes you set in motion, everything has to be scalable. Are employees on-board and fully educated about the benefits of a scalable workplace? If you have the right technology, you can make small adjustments to your workflows that save time and money.
Callminer
OCTOBER 11, 2018
The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status. Educating on self-service results in a better customer experience. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers.
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