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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

We are in the midst of a loneliness epidemic , and consumers know that a helpful human is only a phone call away at any time. It’s crucial to have direct experience of things like call flows, processes, and winning behavior. Suddenly, their work has greater meaning and impact.

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Top 10 Best Healthcare Call Center Software for 2023

Hodusoft

3CX provides a comprehensive call center solution that is well-suited for the healthcare industry. It offers a range of features including dynamic call queues, an interactive voice response (IVR) system, and call reporting. Its AI-powered routing ensures that patients are connected with the right agent based on their needs.