ShepHyken

JANUARY 29, 2021

Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. IVR systems make it possible to collect information about a client when they call.

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Best practices Contact Center Interactive Voice Response Call Center 240

Fonolo

JANUARY 31, 2023

Still have questions about call center training? Read on for our complete guide, where we’ll explore all the best practices. What is Call Center Training? These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace.

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Call Center Contact Center Coaching Gamification 141

Callminer

APRIL 21, 2020

Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. There are many different leadership activities I have done in the call center industry…”. What I liked the most are the seminars and workshops we did all year round. It’s a win, win, win.

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Call Center Management Scripts Coaching 182

Fonolo

JUNE 17, 2015

What is call center training? Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center.

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Call Center Gamification Coaching Contact Center 96