Fonolo

JANUARY 31, 2023

Still have questions about call center training? Read on for our complete guide, where we’ll explore all the best practices. What is Call Center Training? These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace.

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Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle.

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Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions.

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