Best practices Brand ambassadors Customer centricity Exercises 
PeopleMetrics
MARCH 1, 2017
Then take time to walk through the following exercise: Give one example of how that specific initiative aligned with your new guiding principles. It can also free up employees to take better on-demand actions for their customers—without always having to work their way up the chain of command. Customer-Centric Talent Decisions.
PeopleMetrics
APRIL 1, 2015
Before you implement a Voice of the Customer solution , it''s important to set yourself up for success. Voice of the Customer software rollout is an exercise in change management—in leading the human side of change. A key part of any Voice of the Customer rollout is building awareness around the need for feedback.
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