Fonolo

JULY 4, 2019

It’s also important to encourage them to form strong relationships with customers through consultative communication, and ensure the customer is taken care of through the life of their relationship with a company. This is why consulting is so important. Good Training is Good Service. Optimize Your Self-Service Channels.

Best practices 83

Best practices Customer Service Brand ambassadors Call Center 83

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

CSM Magazine

DECEMBER 28, 2021

Service journey mapping, channel strategies, self-service initiatives, and digital transformation are all important to developing and delivering a more pleasant and effortless customer experience. Most importantly, they are brand ambassadors for their company. Put yourself in the customer’s shoes.

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

aircall

JANUARY 16, 2017

Once you’ve identified which pain points your customers repeatedly experience, they will be easier to resolve, for instance by providing customer self-service resources. The customers that love your product and would heartily recommend it can be turned into brand ambassadors. Measure the following metrics.

Surveys 80

Surveys Brand ambassadors Feedback Customer retention 80