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Multilingual Support: Expanding Reach with Retail Call Center Services

Global Response

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

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Onshore, offshore, nearshore call centers

Global Response

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. while also hiring customer call agents who are located in your country.