Remove Best practices Remove Big data Remove SaaS Remove Upselling
article thumbnail

QBR in SaaS: Is the traditional QBR dead?

Totango

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 98
article thumbnail

The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. I would have thought it’d be big data, etc.

SaaS 52
article thumbnail

The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. I would have thought it’d be big data, etc.

SaaS 52