Benchmark Quality management Sales Schedule adherence 
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Setting agreed-upon metrics across different areas of the business — IT, the C-Suite, sales, operations, etc. — How do you boost agent retention?
Taylor Reach Group
AUGUST 23, 2017
Schedule Adherence. Quality/Compliance score. In a sales environment, we would add to this list sales opportunities, sales conversions, and sales dollars. Quality Manager. Status states (lunch, break, coaching, training, etc.). Average talk time. Average hold time. Average handle time.
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