Benchmark Interactive Voice Response Quality management Time management 
Playvox
JUNE 22, 2023
These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience.
NobelBiz
MARCH 23, 2022
Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. Which means that your Interactive Voice Response – IVR containment, query processing and resolution rates in clients’ interaction are all necessary metrics to analyze your revenues.
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