Serenova

JUNE 20, 2019

These two groups now make up the fastest-growing proportion of contact center employees. Performance management tools can help here. By giving agents visibility into their performance, they can benchmark their efforts against other agents and themselves. And savvy contact center leaders are paying attention. Challenge: FOMO.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Playvox

JUNE 22, 2023

These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

NobelBiz

MARCH 23, 2022

Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. Jason Cutter, CEO of Cutter Consulting Group. Learn every about Managing CCaaS Expectations vs Reality.

contact center solutions 52

contact center solutions Contact Center voip call center software 52