CSM Magazine

MAY 30, 2017

It can also cause frustration for your employees when they find that circumstances prevent them from performing at the service level expected. So, how can customer service be made sustainable in your business? Here are three actions you can take to improve customer service sustainability.

Customer Service 80

Customer Service Feedback Entertainment Service level 80

Callminer

AUGUST 1, 2017

This will improve campaign performance overall including agents’ service levels. Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

MARCH 9, 2023

Create Policies, SOPs, and Benchmarks A clear set of instructions and policies is necessary for any machinery or operation to execute flawlessly. While engaging in a survey or feedback form, there is only one thought in the customers’ heads: “Would I see any improvement in services if I give this feedback?”

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40