Playvox

MARCH 27, 2023

By simplifying workflows, you can reduce wasted time and ensure that agents can focus on what they do best: assisting customers and resolving issues. Providing agents with a unified interface that integrates with all the necessary systems and applications can save time, increase efficiency, and reduce the likelihood of errors.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

JustCall

JANUARY 19, 2023

With the help of contact center optimization, the business manages its regular call center operations and improves employee engagement. It also manages the hiring and training of employees, call center workforce scheduling and better customer interaction. This is where call center quality management can help.

Best practices 52

Best practices Call Center call center workforce Abandon rate 52

Netomi

JANUARY 5, 2022

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Kate Nasser is also the founder/host of the long-running weekly Twitter Global People Skills Chat (hashtag #PeopleSkillsChat) every Sunday 10am Eastern Time.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98