JivoChat

MARCH 25, 2021

It’s important to keep in mind that live chat doesn’t need to be used exclusively as a customer service support tool. According to Startus Magazine , live chat has a return of about 300% on investment, which makes it one of the best values for a customer service channel. Proactive chat earns 105% ROI. Forrester ).

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

It’s important to keep in mind that live chat doesn’t need to be used exclusively as a customer service support tool. According to Startus Magazine , live chat has a return of about 300% on investment, which makes it one of the best values for a customer service channel. Proactive chat earns 105% ROI. Forrester ).

Wait times 52

Wait times Sales Scripts B2B 52

Comm100

SEPTEMBER 10, 2018

Sadly, examples of friction in customer service are all around us: Having to queue in line to pay for a product or to wait for some service. Waiting a long time after sending a customer support e-mail or holding on the phone for hours. Friction Factors and Their Impact on the Customer Experience.

Customer Service 45

Customer Service B2C B2B Journey mapping 45

Netomi

JANUARY 5, 2022

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Dan Gingiss. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98