Fonolo

MAY 16, 2018

Players in the customer service (CS) game know this better than most. Whether you’re selling sandwiches or pushing a call center software for small business, there are now universal rules to abide by to ensure meaningful connections with customers. Listen to your customers. Swift Service Saves. Remember to Listen.

Customer Service 90

Customer Service Multi-channel support call center software Call Center 90

Hodusoft

DECEMBER 28, 2022

New-age call center technologies make managing data easier for call centers, leading to enhanced decision-making capabilities and improved customer service operations. In addition, these technologies allow organizations to gain an advantage over their competitors by responding more quickly to customer queries.

Best practices 52

Best practices Call Center Metrics call center software 52

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. Here are some reasons why businesses need call or contact center management: 1.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Quiq

FEBRUARY 2, 2022

Share This Story There are lots of metrics floating around the customer service industry—it’s hard to keep them straight! CSAT scores (customer satisfaction) measure one specific interaction, while NPS (Net Promoter Score®) evaluates the overall opinion of your business. The best way to use it in customer service?

Benchmark 52

Benchmark Surveys Metrics Chatbots 52