Benchmark Customer Experience Customer Service Social media contact 
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.
Maru Group
FEBRUARY 11, 2019
Results and Insight from Maru/edr’s Retail Digital Customer Experience Benchmark report. A great customer experience – including digital interactions – is a major driver of customer loyalty and on-going revenue. Retail Digital Experience Benchmark 2019. Customer Service.
Maru Group
FEBRUARY 11, 2019
A great customer experience – including digital interactions – is a major driver of customer loyalty and on-going revenue. It’s why creating a compelling digital customer is so key to retail success in 2019. Retail Digital Experience Benchmark 2019. Customer Service. Product Pages.
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