Toister Performance Solutions

MAY 29, 2018

The company worked with research firm Opinion Matters to survey 2,002 consumers. Sadly, customers say that emotional connection happens just 30 percent of the time. Smart companies train employees to read and respond to their customers' emotional cues. Try to identify the emotions the customer is expressing.

Customer Service 48

Customer Service Surveys Benchmark Customer centricity 48

Lumoa

OCTOBER 31, 2018

Organizations will want quantitative justification of their investment in great customer service. Organizations will continue to look for more effective ways of gaining real-time customer intelligence rather than rear-view-mirror methods like surveys. Never underestimate the customers expectation in CX.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

ProProfs Blog

DECEMBER 17, 2021

What is an In-App Feedback Survey? Whether you are capturing feedback for a new app feature, looking for new ideas, or simply gauging customer experience, in-app feedback surveys help to efficiently achieve these objectives for your business. Tips to ensure high-quality In-App feedback: Mention How Lengthy The Survey Is.

Feedback 78

Feedback Surveys APIs Customer centricity 78