Benchmark Customer Care Gamification Upselling 
VHT
OCTOBER 18, 2018
With a good knowledge management system (KMS), agents and bots can easily find answers to customer questions or identify other subject matter experts who can help. They can also access customer history, account information and product lists to personalize service or offer upsells. Social Media Customer Care.
NobelBiz
MARCH 23, 2022
Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. Customer Retention Rate : This figure reflects the number of customers you have been able to retain in all your campaigns. Customer Experience, have always been there.
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