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9 Must-Have Integrations to Level Up Customer Success Software

ChurnZero

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Who owns it? Sales or Sales Operations. Net Promoter Score ® (NPS) Software.

CRM 87
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.