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How to Measure Contact Center Agent Productivity and Five Ways to Boost It

Playvox

Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.

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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents. Put in place callback options during peak time periods to reduce wait times and call abandonment rates.