NobelBiz

APRIL 18, 2023

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. The average call handling time (AHT) is one of the oldest and most important key performance indicators (KPI) for contact center performances. Why is benchmarking important?

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Serenova

JUNE 20, 2019

Solution: Help them focus on what they are learning along the way to identify and reach career advancement goals. By giving agents visibility into their performance, they can benchmark their efforts against other agents and themselves. Yet, far too few companies have tightly integrated customer care with their mobile applications.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Playvox

JUNE 22, 2023

Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents. Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. How do you know? ​​How

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52