NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Serenova

JUNE 20, 2019

Solution: Help them focus on what they are learning along the way to identify and reach career advancement goals. By giving agents visibility into their performance, they can benchmark their efforts against other agents and themselves. Performance management tools can help here. Challenge: Agent attrition among disengaged Gen Z agents.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

Playvox

JUNE 22, 2023

Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents. Wrap-Up Time The time required by an agent after a conversation is ended to complete work that is directly associated with the contact just completed.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52