How to Use the CSAT Metric in Your CX Program
GetFeedback
AUGUST 14, 2019
Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. But if you are just starting to explore customer feedback in general, this is a simple way to get started and then benchmark against in the future. Conclusion on CSAT .
109 
Let's personalize your content