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Benchmark

Chief Customer Officer

industry standards

Sales

The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

Education Services Group

APRIL 16, 2021

What is the ESG Customer Success Maturity Model? What do you gain when you have this 360-degree view of your Customer Success maturity? Well, we’ve already mentioned performance benchmarking – your ability to measure your CS abilities against other businesses like yours. Focusing your time and energy in the right places.

Chief Customer Officer

Chief Customer Officer Benchmark Metrics industry standards

The Power the Ultimate Question

Horizon CX

DECEMBER 27, 2019

The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond.

B2B

B2B Surveys B2C Metrics

Customer Contact Central

The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

The Power the Ultimate Question

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