CCNG

JANUARY 25, 2023

Culture – “Re-Evaluate Your Operating Model” Understand what culture you are trying to create and benchmark that against the culture you have. If overlooked, this can contribute to a feeling of bias that office-based employees get treated differently, so you must try to be creative in how you train and develop your teams.

Call Center 195

Call Center Coaching Employee engagement Benchmark 195

CX Global Media

AUGUST 28, 2018

I witnessed first-hand the power of community when I attended a CCNG networking event at Coca-Cola Consolidated’s contact center in Charlotte, North Carolina. Supporting the programming activities for the event came from the CCNG team, led by long-time contact center industry veteran, and president of CCNG, David Hadobas.

CCNG 136

CCNG Contact Center Chief Customer Officer Coaching 136

CX Global Media

SEPTEMBER 5, 2018

Because I know how valuable it can be to you, I was thrilled to meet up with Daniel Weiss of 8×8 at a CCNG networking event Coca-Cola Consolidated’s contact center in Charlotte, North Carolina and ask him some questions about his participation and what he learned. Here is an edited transcript of my interview. Thanks Daniel.

Best practices 174

Best practices Contact Center CCNG Coaching 174