Remove Benchmark Remove call center association Remove Coaching Remove Consulting
article thumbnail

The Future of the Contact Center is Remote

Fonolo

“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. ” — Jeannie Walters , CX Expert, CEO of Experience Investigators , TEDx Speaker, Consultant. ” — Blair Pleasant , C ontact Center Industry Analyst & Consultant at BCStrategies.