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Regulatory Intelligence: All You Want to Know

JustCall

The NLP engine processes the resulting structured, unstructured, or semi-structured data to derive meaning from it. So, start by setting the benchmarks so that you can monitor any variations. Fortunately, regulatory intelligence software solutions are well-calibrated to do this task without breaking out in a sweat!

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. James Pollard. theadvisorcoach. Scott Nazareth.