IdeasUnlimited

NOVEMBER 29, 2023

IdeasUnlimited, a distinguished player in the Business Process Outsourcing (BPO) and call center services sector, has consistently demonstrated excellence in delivering top-tier solutions to its clients. Clients can trust IdeasUnlimited to go beyond industry standards, consistently delivering services that exceed expectations.

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

Nicereply

DECEMBER 28, 2021

Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have? This is where benchmarking is helpful. We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting. Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have?

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Real Blue Sky

MARCH 6, 2023

You may even find it helpful to leverage a third party to evaluate performance relative to best practices and benchmarks. The result of a full assessment is that you’ll have a much better sense of what you really want to accomplish with your outsourcing strategy. Complies with your required industry standards.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Real Blue Sky

MARCH 6, 2023

You may even find it helpful to leverage a third party to evaluate performance relative to best practices and benchmarks. The result of a full assessment is that you’ll have a much better sense of what you really want to accomplish with your outsourcing strategy. Complies with your required industry standards.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

You may even find it helpful to leverage a third party to evaluate performance relative to best practices and benchmarks. The result of a full assessment is that you’ll have a much better sense of what you really want to accomplish with your outsourcing strategy. Complies with your required industry standards.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Global Response

MARCH 20, 2023

Many call center softwares will be able to process this calculation for you. While this varies some by industry, 6 minutes is a standard benchmark to aim for in the beginning. A good average handle time is typically around 6 or 6.5

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62