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White Paper

Best Practices For A Powerful Professional Network: Part 3

CCNG

JULY 6, 2022

And industry benchmarking, trend analysis, and best practices all help shape your strategic decisions. Your network can show you the best path to almost any destination. ?Your Your professional network provides valuable opportunities to benchmark programs, practices and performance.

Best practices

Best practices CCNG Benchmark Consulting

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

JANUARY 4, 2023

Simply scanning paper-based manuals into electronic formats, or using legacy knowledge management software does not provide the high-impact, just-in-time information that today’s customers want. In this white paper we focus on the information made available to contact center agents.

Customer Experience

Customer Experience Contact Center CCNG Self service

Best Practices For A Powerful Professional Network: Part 8

CCNG

OCTOBER 26, 2022

Benchmarks, research and industry best-practices all help shape strategic decisions. Understanding how information applies in your environment is often best achieved through candid conversation with peers. For a complete list of all 24 best practices you can use this link for a copy of the full white paper.

Best practices

Best practices CCNG Benchmark Personalization

Webinars

Manual Call Reviews? There's a Better Way!

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Customer Contact Central

Best Practices For A Powerful Professional Network: Part 3

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

Best Practices For A Powerful Professional Network: Part 8

Webinars

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