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How Can Colocation Data Centres Improve Customer Experience Levels During COVID-19?

CSM Magazine

Banks processing payments, the government making online announcements and educators teaching online classes – whatever is being done with the use of an internet connection in the UK, most likely one of the UK data centres is being utilised. But it isn’t just personal internet use that data centres provide the infrastructure for.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

This can either be performed by an in-house team under a separate unit within a company or by hiring a third-party company who is specialized in this activity. Companies can save a lot of overhead costs of building and maintaining an in-house call center team which includes hiring, training, infrastructure, employee salaries, and technology.