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What is the Cost to Outsource Call Center Services?

OctopusTech

SEPTEMBER 13, 2023

Call center outsourcing comes under Business Process Outsourcing (BPO) services that provide a wide range of customer care support like technical support, help desk support, telemarketing, appointment setting, marketing, finance, and many more. Here, external factors (say pandemic) also plays a major role as prices may surge at that time.

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Why the Best Support Teams Use Call Recording Software

aircall

AUGUST 18, 2021

For example, you won’t have to scan through all the calls yourself—you can have AI and smart machines transcribe the data for positive and negative insights that you can immediately act upon. Call recordings give you a wealth of information, such as: The concerns and objections your customers have toward your product or service.

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