AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 88

Cloud contact Contact Center Chatbots APIs 88

AWS Machine Learning

JUNE 8, 2022

Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Barry has helped banking, manufacturing, logistics, and retail organizations realize their business goals. About the Author.

APIs 81

APIs Telecommunications Chatbots Accountability 81

CSM Magazine

MARCH 18, 2021

However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock. How do virtual agents and human agents work hand in hand? Keyword AI: What is technologically behind a smart bot? .

Customer Service 75

Customer Service Chatbots Virtual Agent Contact Center 75

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. While it’s probably too early to deploy blockchain as a practical technology, it’s worth exploring even if it’s just to make sure you have a good topic for water cooler conversations when you’re back from the MWC.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. While it’s probably too early to deploy blockchain as a practical technology, it’s worth exploring even if it’s just to make sure you have a good topic for water cooler conversations when you’re back from the MWC.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84