JustCall

MARCH 9, 2023

Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. The impact on service levels was evident, and both employees and customers suffered from the disparate phone system’s tendency to drop calls. On top of that, how can credit unions guarantee expansion and member loyalty?

Self service 40

Self service CRM Contact Center Analytics 40

Tenfold - Contact Center Blog

DECEMBER 28, 2017

With Microsoft Power BI, Metro Bank tracks its call center operations, including customer demographics, call times, and call volume; analyzes online customers’ behavior via their mobile and internet banking services, and pulls off unique customer dissatisfaction reports to help plan workload more adequately.

call center workforce 54

call center workforce Call Center Technology Management 54

Zoom International

NOVEMBER 7, 2018

In the day to day operations of many contact centers, we focus on traditional operational metrics, such as service level, talk time and adherence. Bank Promoters gave their primary banks almost 45% more in deposits , bought 25% more products, and provided 7 times as many positive referrals as Detractors.

Contact Center 40

Contact Center Banking Surveys Metrics 40