APIs Banking Quality management Service level 
Enghouse Interactive
JULY 10, 2018
In the hustling world we live in, the sense of community is exciting in the world of banking. The impact on service levels was evident, and both employees and customers suffered from the disparate phone system’s tendency to drop calls. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
CTI offers simple APIs, allowing you to integrate it with existing software like your CRM, helpdesk and database. Workforce management (WFM) software can help call center managers schedule the optimal number of agents to meet projected needs, taking into account agent breaks, training classes, planned vacations and unplanned sickness.
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