Remove product moment-analysis
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Why Mindfulness Belongs in Your Call Center

Customer Centric Support

Customer service and contact center staff need the tools to reduce stress, increase focus and productivity, as much, if not more than the average office worker. Simply put, mindfulness is focusing on and living in the moment. Being here and now, giving attention to this moment in time. It is a tough job emotionally.

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Call Center Metrics: Examples, Tips & Best Practices

Callminer

” – The 10 Best Metrics To Measure Call Center Agent Productivity , Playvox; Twitter: @Playvox. “The rate of calls made out per agent, campaign and team is a great way to measure the strength of outbound sales calling, and whether an agent and team is on track. Focus on root causes to improve poor metrics.