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Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

The contact center outsourcing industry in Peru has generated over half a billion dollars in revenue last year. Most of the agents in these contact centers are college-educated and under age 30, which helps the companies provide high-quality customer experiences for Fortune 500 and Fortune 1000 clients. E-commerce. Energy and utility.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Seed the site with educational materials to allow employees unfamiliar with customer journey analytics to get up to speed quickly. This will bring visibility, support, and hopefully more budget.