Banking Metrics Multichannel Virtual Agent 
UJET
MARCH 22, 2021
We’ve got tele-medicine, tele-banking, tele-justice, tele-schooling, and tele-commuting. Conversational AI & Virtual Agents. For example,Virtual Agent- “How can I help you?” For example,Virtual Agent- “How can I help you?”Customer- The list goes on.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. And, as its mode of operation broadens and becomes more proactive, its success will have to be measured by new metrics, reflecting its critical role in overall business performance. Contact Center and CX Research and Reports.
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