Callminer

NOVEMBER 25, 2019

An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. However, the exact tools and approach you employ at your call center for this purpose should align with your center’s mission and personnel.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

JustCall

OCTOBER 22, 2020

The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. The auto dialer software usually comes as a part of a cloud-based phone system. . All unanswered and abandoned calls are filtered out.

Real estate 76

Real estate CRM Banking Outbound sales 76

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Babelforce

MARCH 18, 2021

Outbound calling has a bad rep. Many people think of it as a tool mainly used in cold sales calls and – even worse – spam. But, there’s much more to outbound calling. What is an outbound call? Outbound calls are used in sales, customer support, lead generation, market research, and more.

Outbound sales 52

Outbound sales Customer retention Interactive Voice Response Contact Center 52