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Auto Dialer Software: What is Auto Dialer and When to Use it

JustCall

The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. It also leaves pre-recorded voice messages on behalf of the sales agents on entering the voice mailbox. Want to know how? What is an Auto Dialer? .

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Beyond Cold Calls and Spam! Outbound Calling That Customers *Value*

Babelforce

Many people think of it as a tool mainly used in cold sales calls and – even worse – spam. But, there’s much more to outbound calling. What is an outbound call? An outbound call is made from your business, usually by a sales or customer service agent, to a third-party, usually a lead or customer.

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Do You Have an Audit Plan for Customer Service?

Taylor Reach Group

Service delivery is no longer the responsibility of reception, the information provider, order taker or outbound sales. Customer service is a complex and integral part of organizational service delivery driving revenue, citizen and customer needs, brand and reputation.

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Why Mindfulness Belongs in Your Call Center

Customer Centric Support

Successful mindfulness and meditation programs have been integrated at every level in major companies like General Mills, Ford, Aetna, Google and Procter & Gamble, just to name a few. On a larger scale, a few years ago Bank of America leadership was fraught with staffing issues at all of their many international call centers.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. The Champion may or may not be the Project Manager (if not, then make sure to recruit an experienced project manager to organize the project and keep everything on track!).