Banking, Industry, Schedule adherence and Time management

International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

With the added burden of soaring industry-wide turnover rates, leaders of international call centres must find new ways to keep operations under control while also keeping teams appropriately staffed. Read on to learn how your international contact centre can approach agent management optimisation, procedural improvements and more.

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Small Business Call Center Software Solutions

Noble Systems

MARCH 19, 2021

A blended system will let the same agents work on both inbound and outbound calls at the same time, managing the workflow to let incoming calls be answered and making outgoing calls to keep agents busy while they are waiting. Contact Us to get the industry’s best small business call center software.

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International Contact Centre Operations Tips & Best Practices

Small Business Call Center Software Solutions

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