Real Blue Sky

FEBRUARY 2, 2023

This cost-effective solution allows the business to take advantage of executive IT leadership without breaking the bank. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives.

industry standards 98

industry standards Consulting Consulting Technology 98

Call Experts

JULY 27, 2023

From improving response times to providing personalized interactions, a call center can be a game-changer for organizations looking to elevate their customer service and thrive in today’s competitive landscape. Metrics to Track for a Successful Customer Service Call Center The business landscape today is primarily customer-centric.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Real Blue Sky

FEBRUARY 2, 2023

This cost-effective solution allows the business to take advantage of executive IT leadership without breaking the bank. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives.

industry standards 52

industry standards Consulting Consulting Technology 52

Real Blue Sky

FEBRUARY 2, 2023

This cost-effective solution allows the business to take advantage of executive IT leadership without breaking the bank. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives.

industry standards 52

industry standards Consulting Consulting Technology 52

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. This will improve campaign performance overall including agents’ service levels.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334