Banking Government Self service Wait times 
Talkdesk
DECEMBER 23, 2020
Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients.
Creative Virtual
APRIL 30, 2020
Customers are taking to social media to complain about being unable to get through to call centres and being disconnected after waiting on hold for hours. Companies are asking customers to avoid calling them and adding notifications about long call wait times on their websites. Only time will tell. Hungry for more stats?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
OCTOBER 12, 2022
In addition, Agent Assist can help to improve the overall customer experience by reducing wait times and increasing first call resolution rates. In addition, speech analytics can be used for compliance purposes, such as monitoring for compliance with company policies or government regulations. Self-Service.
3CLogic
JANUARY 24, 2024
Are they met by long wait times and low-performing agents? Are your agents spending considerable time answering common requests (password resets, case status updates, etc.), potentially limiting their ability to answer complex inquiries and increasing call wait times? Or is the opposite true?
Balto
SEPTEMBER 12, 2023
The transformative shift to digital interactions has changed customer expectations to include 24/7 self-service and personalized and consistent digital experiences across different channels and platforms. Another convenient self-service option is the knowledge base. Evolving customer expectations.
Expert insights. Personalized for you.
126 
Let's personalize your content