JustCall

MARCH 9, 2023

Many enterprises are choosing cloud-based contact center software to become more agile, resilient, and scalable for the long term. You get the benefit of pre-trained, industry-specific AI modules for niche businesses like banking, finance, retail, etc.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

CX Global Media

FEBRUARY 28, 2019

The hump that we see is over and over again large enterprises really struggling to be able to customize their contact center to be able to do the integrations. Over and over again folks like ING Bank, folks like Liberty Mutual have just not been able to get that level of control they need from the typical contact center.

Contact Center 250

Contact Center Coaching Call Center Technology 250

Enghouse Interactive

OCTOBER 12, 2021

Authorize agent creativity and flexibility in finding solutions to issues, without the need to get ‘manager approval’ for anything – provide agents with broad flexibility, and high limits and agents will deliver the best approach possible… without breaking the bank.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86

Netomi

JANUARY 5, 2022

a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98